Help
Short guides written from how the product actually works. Each one shows the date it was last checked.
Getting started
Upload, convert, sign in, download, and save, in that order.
ReadTemporary versus saved files
Signing in does not keep a file. Only saving does.
ReadSign in with an email code
A 6-digit code, entered in the same tab, valid for 10 minutes.
ReadSign in with Google
Use your Google account instead of an email code.
ReadWhy do I need an account?
An account is how we know whose file to show you. It is free.
ReadLimits and plans
The per-conversion limits and daily or monthly allowances we enforce.
ReadDeleting files
Trash, restore, permanent deletion, and what we can and cannot undo.
ReadTroubleshooting conversions
What the common error messages mean and what to try next.
ReadRedacting a PDF
Mark areas on rendered pages; the export is a new image-only PDF.
Read
Still stuck?
Email support@docubox.io. Include the support reference from any error message; it identifies your job without exposing the file.